Broadland Consultants Ltd is strictly committed to protecting your privacy when you use our on-line, telephone, or other services. In this policy we explain how and why we collect your information, what we do with it, and what controls you have over our use of it.

From time to time, we add or change functions, features or products to our Web Site(s) or add or change Services. This, and our commitment to protecting the privacy of your personal information, may result in periodic changes to this Privacy Policy. As a result, please remember to refer back to this Privacy Policy regularly to review any amendments.

Any questions regarding our Privacy Policy should be directed to Broadland Consultants Ltd at info@broadlandconsultants.co.uk, and marked for the attention of the Data Protection officer, or alternatively see the section “Comments” below.

Your acceptance of these Privacy Statement terms

By using any of the sites within our web site you unconditionally agree to be bound by this Privacy Policy.

What data do we collect and how do we use it?

Broadland Consultants Ltd collects and processes information about you in order to:

• Identify you when you visit our Web Site, or wish to have a service provided;
• Contact you to discuss your mortgage , financial advice, wealth management and/or property investment requirements
• Improve our Services and Web Sites;
• Customise your experience, for example, provide information about our company only, that we feel is relevant to you, and which support any specific requests for information you may make through keyword searches on our site;
• Carry out research on internet navigation behaviour of all of our customers when they visit our website;
• Send you information we think you may find useful, about information about Broadland Consultants Ltd only products and services.

You may be asked, either when you contact us, or at other times, for information about yourself, such as your name, e-mail address, postal address and telephone number.

We require this information from you to contact you to discuss your enquiry, but if you don’t provide this information, then we may not be able to provide you with certain services, or personalise your experience and tailor our services for you.

With whom is the information shared?

Broadland Consultants Ltd will strictly not share, sell or rent your personal information to third parties.

However, we may disclose your personal information to third party suppliers, only with your express consent if it is relevant to the transaction you have asked us to complete e.g. If you are applying for a mortgage , we will need to disclose your personal information to a mortgage lender, insurance provider, legal services provider, property surveyor with your consent.

Broadland Consultants Ltd may disclose personal information if required to do so by law or if it believes that such action is necessary to protect and defend the rights, property or personal safety of Broadland Consultants Ltd and its Web Sites, visitors to the Web Sites and customers of our Services.

Our Web Site contains links to the sites of third parties. When you visit these sites, we suggest that you read their privacy policies. Broadland Consultants Ltd is not responsible for the privacy policies or the content of such sites.

Information about products and services:

It is very important to us that we provide you with the highest level of service. In order to help us do this, from time to time Broadland Consultants Ltd may send you details of our products and services only, which we think may be of interest to you. We will strictly NOT pass your information on to any third parties for the purposes of marketing to you unless you have at a later stage provided your express consent to do so. If at any time you do not wish to receive these details about our company and services, please e-mail us at info@broadlandconsultants.com

Security

Broadland Consultants Ltd places a great importance on the security of all information associated with our customers. We have security measures in place to attempt to protect against the loss, misuse and alteration of customer data under our control. For example, our security and privacy policies are periodically reviewed and enhanced as necessary, and only authorised personnel have access to user information. While we cannot ensure or guarantee that loss, misuse or alteration of data will not occur, we use our best efforts to prevent this.

Where is the information stored?

Information which you submit via our Web Sites or our telephone services is stored on a computer located in the European Economic Area (UK). This is necessary in order to process the information and to send you any information you have requested. Information submitted by you may be transferred by us to our other Broadland Consultants offices.

Your Legal Rights

You have the right to make a complaint at any time to the Information Commissioner’s Office, the UK’s supervisory authority for data protection issue.

Under certain circumstances, you have rights under data protection laws in relation to your personal data:

• Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
• Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
• Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
• Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
• Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
  1. if you want us to establish the data’s accuracy;
  2. where our use of the data is unlawful but you do not want us to erase it;
  3. where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims;

  Or

  1. you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
• Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
• Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

If you wish to exercise any of the rights set out above, please use the contact details above.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you as soon as practicable and thereafter keep you updated.

Please e-mail any questions, concerns or comments you have about our Privacy Policy to info@broadlandconsultants.com or write to us at:

Broadland Consultants Ltd,
25 Market Place,
Aylsham,
Norfolk,
NR11 6EL